{"id":707,"date":"2025-05-31T17:03:21","date_gmt":"2025-05-31T15:03:21","guid":{"rendered":"https:\/\/passengersrights.eu\/?page_id=707"},"modified":"2025-08-28T11:02:31","modified_gmt":"2025-08-28T09:02:31","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/passengersrights.eu\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Inicio<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Top questions about flight compensation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What does PassengersRights.eu do? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Did you experience a long delay, a cancellation or were you denied boarding? We can quickly tell you if you are entitled to receive financial compensation of up to 600,00\u20ac per person. Should you be entitled to financial compensation, we collect all relevant proof and information concerning the flight in question and take on correspondence with the respective airline on your behalf. In certain cases, we initiate legal steps such as: letters of default, debt collection letters and legal proceedings. This becomes necessary in the case that airlines deny you the compensation you\u2019re entitled to. It isn’t always easy to get your money back, but we have the knowledge and expertise to bring your claim to a successful conclusion.<\/p>

Why?<\/strong><\/h4>

We have the data, technology and know-how to analyse each individual passenger case. With this knowledge we are able to enforce your right to financial compensation. Our customer service is fast, easy and transparent throughout. Our young and dynamic team of multilingual experts comes from different backgrounds; together we combine our knowledge to a rich source of expertise. What makes PassengersRights.eu different? Our commitment to transparency and superior customer service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Does the compensation apply per person? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes; the airline is required to pay the compensation per person. This amount is irrespective of how much you paid for your ticket, because it’s meant to compensate you for the time you lost as a result of the delay, cancellation or denied boarding. So every passenger who travelled under a paid ticket should be entitled to receive this compensation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How do I know if my flight was delayed in excess of 3 hours? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThis is often difficult to determine for passengers. The delay in arrival determines whether the flight falls under the compensation regulation: if this was 3 hours or more, passengers may be entitled to compensation. If you’re not sure your delay was 3 hours or more you can submit your claim with us anyway. We will then assess what the actual length of your delay was and whether you’re entitled to receive compensation.Why?<\/strong>\nWe have the data, technology and know-how to analyse each individual passenger case. With this knowledge we are able to enforce your right to financial compensation. Our customer service is fast, easy and transparent throughout. Our young and dynamic team of multilingual experts comes from different backgrounds; together we combine our knowledge to a rich source of expertise. What makes PassengersRights.eu different? Our commitment to transparency and superior customer service.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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My flight wasn't delayed in excess of 3 hours. Does this mean I am not entitled to receive anything? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf your flight wasn’t delayed in excess of 3 hours you aren’t entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, communication facilities and possibly even hotel accommodation, depending on the length of your delay. This would need to exceed 2 hours.\nIf you arrived 2 hours or more later than scheduled at your final destination as a result of a flight cancellation, you may very well be entitled to compensation as the rules for cancellations are different from those for delays.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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My flight was delayed (under 3 hours), causing me to miss my connecting flight. Am I entitled to compensation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYou should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient time to transfer. Claiming compensation may also be difficult if your connecting flight was operated by a different airline or if your connecting flight took place outside the EU.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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My flight was cancelled but the airline offered me a new flight. Does this mean I'm not entitled to compensation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In addition, you may be entitled to compensation, subject to the cause of the cancellation and whether this constitutes extraordinary\ncircumstances. So just because the airline offers you a new flight (and\/or care), this doesn’t mean you’re no longer entitled to receive financial compensation as well.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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I booked my trip on a external site, and not directly with the airline. Am I still entitled to compensation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes; you would still be entitled to compensation in this case. The operating airline is always responsible for any delays, even when the flight tickets weren’t purchased directly with them.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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During my delay, I was offered food, drinks and\/or accommodation by the airline. Am I still entitled to compensation? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn the event of a long delay, the airline is required to offer its passengers care, meaning food, drinks and\/or refreshments, hotel accommodation (if applicable, including transfer to the accommodation) and communication facilities. This is irrespective of the entitlement to compensation, which is based on the time passengers lose when they are delayed. So if you received vouchers from the airline to buy refreshments or meals at the airport, this doesn’t mean you’re no longer entitled to receive financial compensation. However, if the airline offered you vouchers or a discount to be used on an entirely new trip at some point in the future, accepting this could mean you waive your rights to further compensation in some cases.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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I incurred additional cost during or as a result of my delay. Can I reclaim these costs with the airline? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAirlines may refund you for the expenses you incurred as a direct result of your delay or cancellation, for instance food or drinks purchased at the airport or hotel accommodation in the case of a long layover. But please note you would generally need to have retained your receipts. If you incurred such costs, we can include a request for a refund in our correspondence with the airline. However, if you missed part of your holiday as a result of the delay, the airline will not be required to pay an additional compensation for this. You would therefore need to submit a request with your travel insurance for those losses.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Delayed and lost luggage? <\/h3><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/i><\/span>\n\t\t\t<\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDelayed or lost luggage isn’t included in the delay regulation. Therefore if you experienced this, please contact the airline or your travel insurance directly.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t