How it Works

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How it works

Was your flight delayed, cancelled or overbooked?

You may be entitled to compensation of 250€ (£220), 400€ (£350) or 600€ (£520) per passenger.
Your rights are protected under the European regulations.

How much compensation can you claim

The compensation amount is irrespective of the price of your ticket
but is determined by the length of your delay and the distance of your flight.

Even though the airline is legally bound to pay the compensation to you,
it will most likely refuse to pay out.

This is where we come in:
we offer assistance and legal aid where it's required.

Submit your claim in 3 minutes...

Do you want to find out now whether you can claim compensation?
You can do so within 3 minutes and completely free of commitment.

If you then decide to submit your claim,
our expert team will start working on your case right away
in order to make sure you receive the compensation you're legally entitled to.

Checking flight and submitting claim

Submit your flight number and flight date on our website and check whether you qualify for compensation. This advice is non-committal and free of charge. If your flight passes this check you can proceed to submit your claim with us.

This only takes 3 minutes!

You can submit your claim easily and quickly by answering a few simple questions. You may also upload one or more of the following.

Travel documents:

Assessment and building of your dossier

Our worldwide flight and weather data are the basis for our assessment of your claim. Additionally, we collect relevant court rulings and assess your claim against the correct legislation.

As soon as you submit your claim, our experts start working on your dossier. We will assess your claim and send you an email within 24 hours (business hours) letting you know whether you have a valid claim. We will also draft our first letter to the airline.

Steps we will take:

Start of process: correspondence with airline

We have now composed our first letter for your dossier. After you approve its contents our correspondence with the airline can commence. We will keep you updated on our progress.

We have the experience and expertise to take the right steps at the right time. Airlines generally don’t pay out easily, but we will make sure you receive the legal compensation by referring to the relevant legislation, regulations and case law. Throughout our process, we will always choose the quickest and most effective course of action. In the meantime, you can follow your claim’s progress or get assistance from our team through your login account.

Steps we take:

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Sometimes airlines will simply refuse to pay out valid claims. In those cases, we initiate a legal process and if need be, our solicitors will issue legal proceedings against the airline in court.

When we take a claim to court, this leads to a payout to the passengers in 98% of the cases. But regardless of the outcome, we cover the legal fees and additional costs.

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No win, no fee

When you submit your claim, you won’t need to pay an upfront fee. We will process your claim and only charge you 25% of the total compensation once your claim is successful. This includes any legal action we may need to take. If we lose, you won’t need to pay us at all. So there will be no financial risk involved for you and you won’t incur any legal fees.

Check your compensation now

We correspond with over a 100 airlines for passengers from all over Europe and beyond every day. With our many years of experience we can make sure you get the compensation you’re entitled to. Submit your claim now!