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Did you experience a long delay, a cancellation or were you denied boarding? We can quickly tell you if you are entitled to receive financial compensation of up to 600,00€ per person. Should you be entitled to financial compensation, we collect all relevant proof and information concerning the flight in question and take on correspondence with the respective airline on your behalf. In certain cases, we initiate legal steps such as: letters of default, debt collection letters and legal proceedings. This becomes necessary in the case that airlines deny you the compensation you’re entitled to. It isn't always easy to get your money back, but we have the knowledge and expertise to bring your claim to a successful conclusion
If your flight wasn't delayed in excess of 3 hours you aren't entitled to compensation under the Regulation. However, you may still be entitled to receive meals or refreshments, communication facilities and possibly even hotel accommodation, depending on the length of your delay. This would need to exceed 2 hours. If you arrived 2 hours or more later than scheduled at your final destination as a result of a flight cancellation, you may very well be entitled to compensation as the rules for cancellations are different from those for delays.
We have the data, technology and know-how to analyse each individual passenger case. With this knowledge we are able to enforce your right to financial compensation. Our customer service is fast, easy and transparent throughout. Our young and dynamic team of multilingual experts comes from different backgrounds; together we combine our knowledge to a rich source of expertise. What makes PassengersRights.eu different? Our commitment to transparency and superior customer service.
Yes; the airline is required to pay the compensation per person. This amount is irrespective of how much you paid for your ticket, because it's meant to compensate you for the time you lost as a result of the delay, cancellation or denied boarding. So every passenger who travelled under a paid ticket should be entitled to receive this compensation.
This is often difficult to determine for passengers. The delay in arrival determines whether the flight falls under the compensation regulation: if this was 3 hours or more, passengers may be entitled to compensation. If you're not sure your delay was 3 hours or more you can submit your claim with us anyway. We will then assess what the actual length of your delay was and whether you're entitled to receive compensation.
You should be entitled to compensation if your total delay in arrival was 3 hours or more. However, you will need to have booked a connecting flight with sufficient time to transfer. Claiming compensation may also be difficult if your connecting flight was operated by a different airline or if your connecting flight took place outside the EU.
In the event of a cancellation, the airline is required to either offer you a new flight to your destination, or to refund you for your original ticket. In addition, you may be entitled to compensation, subject to the cause of the cancellation and whether this constitutes extraordinary circumstances. So just because the airline offers you a new flight (and/or care), this doesn't mean you're no longer entitled to receive financial compensation as well.
Yes; you would still be entitled to compensation in this case. The operating airline is always responsible for any delays, even when the flight tickets weren't purchased directly with them. During my delay, I was offered food, drinks and/or accommodation by the airline. Am I still entitled to compensation? In the event of a long delay, the airline is required to offer its passengers care, meaning food, drinks and/or refreshments, hotel accommodation (if applicable, including transfer to the accommodation) and communication facilities. This is irrespective of the entitlement to compensation, which is based on the time passengers lose when they are delayed. So if you received vouchers from the airline to buy refreshments or meals at the airport, this doesn't mean you're no longer entitled to receive financial compensation. However, if the airline offered you vouchers or a discount to be used on an entirely new trip at some point in the future, accepting this could mean you waive your rights to further compensation in some cases.
Airlines may refund you for the expenses you incurred as a direct result of your delay or cancellation, for instance food or drinks purchased at the airport or hotel accommodation in the case of a long layover. But please note you would generally need to have retained your receipts. If you incurred such costs, we can include a request for a refund in our correspondence with the airline. However, if you missed part of your holiday as a result of the delay, the airline will not be required to pay an additional compensation for this. You would therefore need to submit a request with your travel insurance for those losses.
Delayed or lost luggage isn't included in the delay regulation. Therefore if you experienced this, please contact the airline or your travel insurance directly.
You can submit your claim by entering your flight details on our homepage PassengersRights.eu Claim Service and clicking on 'Check your flight'. Within seconds you will know whether your flight may entitle you to compensation. This check is commitment free; if you decide you want to continue, you can then set up an account and proceed to submit your claim. Should you decide to continue, you can enter your personal details and the information relating to the passenger list and your flight schedule. If necessary, you can easily amend these details later on. Once you click on 'Submit this claim' and accept the terms and conditions, your claim will be submitted and our team will start working on your dossier's second legal assessment. You can decide to upload relevant documents right away or do so later on using your online dossier.
When submitting your claim, you can add several passengers to the passenger list. However, all passengers will need to have travelled under the same booking; if this wasn't the case, separate claims will need to be submitted for each booking as the correspondence with the airline will also need to be done separately.
Infants under the age of 2 aren't entitled to compensation, because they generally travel under a reduced rate or share a seat with their parents. If your children were under 2 at the time of your flight (the child had not yet turned 2 on the day of the flight), they should not be included on the passenger list in your account.
It's best to retain all travel documents (such as tickets, booking confirmations, boarding passes and emails from the airline), because you may be asked to provide them at a later point. If these documents are no longer available, having proof of payment of your original ticket may still allow us to process your claim. However, travel agents or even the airline itself can often provide copies of documents if requested.
Yes this is possible. However, you will need to submit two separate claims. As the circumstances of these flights will never be exactly identical, they will also need to be assessed separately. Several flights may be included in the same claim only if they are directly connected (for instance: the delay of your first flight caused you to miss your connecting flight). Through your personal account you will be able to submit several claims on the same account. This will allow you easy access to your online dossiers and your timelines.
Under European legislation, claims can be submitted up to 2 years after the flight date. In certain countries such as Belgium, Germany, Portugal and the UK, this limitation period may be shorter or longer. In the UK, the statute of limitation is set at 6 years (5 years in Scotland). However, a claim's limitation period is determined by a number of different factors including what the flight route was and where the airline is based. The flight calculator on our home page takes these different criteria into account.
The possible steps that can be taken when claiming compensation are sending several letters to the airline and starting a legal process. The course of the claim can be followed via the timeline with the file. Within the judicial process there is a notice of default, a debt collection procedure and a court case summons. If these legal steps are taken, no additional costs will be incurred. Certain steps may not be taken. If it turns out that a claim is not legally valid, a claim may be terminated prematurely. As many steps as possible will be taken care of by the Claim Service, but with certain steps the help of the customer is necessary.
We accept claims on the basis of 'No win, no fee'. This means we won't charge you unless we succeed at claiming compensation, even if this requires legal steps. If we're successful, we will charge 25% (plus 7% of spanish taxes) of the total compensation.